This Pharmacy is more then just a neighborhood pharmacy, its a family. My family and I have been using this pharmacy since I was a young child. They are always helpful, honest, polite, loving, and making your health priority! If you are not a member of this pharmacy I suggest you change the way you take care of your medications and move over to Boggio & Mackinnon Pharmacy so they can take care of you like your family!
After arriving in Niagra Falls we realized we had left the key to my Mom's mobility scooter at home. Ten hours away. Originaly we intended to rent her a wheelchair and Tessa came to the rescue with a key for her scooter. She let us use it for the weekend and since we were leaving on a Monday offered to pick up the key at our hotel. This amazed me. You never see customer service like this in the US. Canada you've got a gem here!
I have dealt with many drug stores in the past and I would never stop dealing with this drug store. The staff are number one .....their courtesy, polite, always smiling, and joking mannerism are second to none. A special comment about Anne who is very nice and go out of my way to talk with her.Vic j. Evanoff
Awesome service. Went above and beyond advocating for customer.
I haven't been to this location, but just spent over 20 minutes on hold waiting for someone to come to the phone. At the 10 minute mark, a woman came to the phone and said "oh hey Debra! How ya doin'?" After letting her know that I was not in fact Debra, she kindly apologized and said she picked up the wrong line and before asking who or what I was holding for, she put me back on hold. Then after waiting another 10 minutes (while still on hold) I called the pharmacy using my home phone and let them know I was currently on hold for over 20 minutes on the other line. The girl who answered wanted to transfer me again, but instead I said "please just pick up the line that you currently have on hold, I just need a simple question answered about something in home healthcare".. she picks up the line, says she's "going to go get her in person"(referring to the apparent ONLY person who could answer said question).. after another 2 minutes, she came back and said the person was busy and she could have her call me back. No initiative to ask what my question was or if she could in fact help. I declined the call back, (since I'd already spent now close to 30 minutes on the phone) and stated I'd be going elsewhere.I'm sure they are a great pharmacy like the other reviews say, maybe today was an off day, but it was off enough to lose a potential customer. Maybe the woman I needed to speak with was on a personal call with Debra, maybe not, I'll never know now.
Boggio & Mackinnon Pharmacy is a Canadian Pharmacy based in Niagara Falls, Ontario. Boggio & Mackinnon Pharmacy is located at 6680 Drummond Rd, Niagara Falls, ON L2G 4P1, Canada.
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