Excellent customer service and highly knowledgeable staff. Pharmacist Dylan Innamorati is outstanding—very knowledgeable, kind-hearted, and supportive. We are truly grateful for his service and will definitely continue to rely on him.?
Never buy gift cards here. My sister bought one and when we gifted it, it was empty and used in Calgary at a store. Store is saying it's not their problem. Going to corporate. DO NOT buy giftcards from shoppers.
Dear Store Manager or Customer Service Team at Shoppers Drug Mart I’m writing to share some feedback about a couple of recent visits to your store at 5125 Montrose RD, Niagara Falls . On two separate occasions, I noticed a pattern that made me uncomfortable and that I think points to a need for better training on diversity and avoiding bias. On my first visit, an older white cashier watched me closely while I was at self-checkout, even though there was no one else. When a white customer arrived after me, that cashier stopped watching altogether. Today, I experienced something similar. Two Indian employees were at the registers, and one of them kept an eye on me while I checked out. But as soon as I left, they didn’t do the same for the next customer. I don’t know if your store makes it a habit to watch Black customers more closely, but it certainly feels that way. I’ve attached my receipt from today to show I paid for my items. I hope you’ll consider this feedback and ensure all customers are treated equally and that staff are trained to avoid this kind of bias. Thank you for your attention.
Absolutely fraudulence Shoppers drug mart on Montrose road I didn’t even mean to give a one star.I’m talking about the cosmetics section.I reached here for jaz to buy one face cleanser the lady on the counter convinced me and made a purchase of other two products she mentioned me that it gonna cure my face wrinkles and dark spots and she owe me by words that If those products didn’t work shopper will pay back your money once I give back the products.Ever since I start to use the product my face starts to feel like burning sensation and even my acne got worsen so i decided to give it back and now the they are not accepting the product back which they made promises couple of days back.I would say certainly fraudulent staffs especially manager the lady even lied to me that the products not showing on their system which I purchased .Unfortunately I didn’t kept the bill because I never thought to come back and give the products.So folks to be frank don’t hear and bother their convince they are jaz selling their products with their fraudulent sales strategy.
I met a pharmacist there today who was the most amazing person I've ever met ..he literally was so kind in my time of need I couldn't even put into words how thankful I met him.. I have been to alot of shoppers ..but...this one...I can't even put into words how grateful I was to meet the pharmacist.....he truly ...beyond words...helped me ...I will always remember this man for what he did for me tonight...God bless him and God bless anyone who meets him..he's truly amazing!!!!!
Customer service was fantastic. I found an item in the wrong spot stating a sale price. When paying, the actual price came up and wasn't on sale. After simply letting her know it said on sale, she called another worker and after checking, the sale price was honored for the item that was in the wrong spot. Thanks Shoppers
This is my Shoppers and I absolutely love them. The staff is great but especially at the pharmacy. I deal with them at least once a week and they are all so friendly and accommodating. Feel lucky to have them as my pharmacy team!
Shoppers Drug Mart is a Canadian Pharmacy based in Niagara Falls, Ontario. Shoppers Drug Mart is located at 5125 Montrose Rd, Niagara Falls, ON L2H 1K7, Canada.
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