The man working there was super helpful and kind. He went above and beyond to help me and I will never forget that. 10/10 experience, will definitely rent from this location again. Long story short: I actually had my reservation cancelled at another car rental location in the US because of a lack of cars available, and I could not find any other ones in the US. However I made a last minute reservation at this location and after calling ahead, he agreed to wait 15 minutes past closing time for me to arrive to pickup the car. This literally saved my entire long weekend, had he not waited for me, my road trip with my friends would be cancelled. When I went to return the car he noticed a scratch that I probably left from driving through a deep pothole during my trip and let me go without any charge. He was genuinely so kind and hospitable, I have not had a better car rental experience than this location.
Our vehicle broke down unexpectedly when we were out and it had to be put in shop for repairs for a few days. We took an Uber from the mechanic to Avis Rental and the agent at the front desk began all the paperwork. Unfortunately, we were having a bad day … I left my driver’s license and credit card in a coat pocket at home. My husband only uses his credit card for on-line business so he couldn’t remember the PIN. We were in a bad situation. The man was so patient with us and very professional. We ended up taking another Uber home and called Avis asking if they wouldn’t mind staying open a bit longer so we could get my credit card & driver’s licence, come back and rent a car. Thankfully, the agent was willing to do this. We really appreciated that the agent waited for us after closing so we could get a vehicle. The process from there was quick and easy. The vehicle was very nice as well. We will definitely use Avis Rental whenever we need to rent a car. Thanks again!
I am leaving a 3 star review due to the quality of the vehicle. It is the service that let's it down. I found the person behind the counter quite abrupt. He wasn't at all welcoming and continuously answered his phone whilst dealing with me. To be fair the vehicle was new and did exactly what it said on the tin. I had taken out fully inclusive super insurance through Canadian Affair and paid a premium for it. The employee or owner tried to tell me I had basic insurance, until I produced my paperwork, to which he just shook his head. I won't be using this car hire again and if you want a friendly service, I would try elsewhere
Used Avis because I had a corporate discount with them, but after my experience with this place I would recommend you choose another location even if you have to spend a bit more. This location seems to employ a single person, and he has no sense of urgency or even a normal person's working pace. When I picked up my car there was no one else here, and it still took me 30 minutes to get out of here even though I had pre-paid and pre-checked in online. When I returned my car I was 3rd in a line of 5, and despite the line up, this guy works at the same slow place with no care of anyone else's time. I've been waiting so long that I'm literally writing this review while in line. It's been 25 minutes and counting now. It's also worth mentioning he tends to give you a fair amount of attitude in his communication. Trust me, just avoid this location.
Terrible service, apparently my drivers license and passport have to be from the same country, I used to be an Avis preferred till now renting dozens of cars worldwide without an issue, go to Enterprise down the road, exceptional service and go out of their way to help, good riddance Avis!
Quickly turn and run in the other direction when you see this sign Avis this is the worst company I have ever dealt with and they double-booked me charge me I should say as well as I didn't receive the merchandise car that I ordered but paid much larger without credits back Runaway
Can't leave any lower than one star, if I could I would. Booked a car for the day, trudged nearly 3km in -11°c only to be told that my visa credit card would not work (it does everywhere else here). Nor would my 3 debit cards (all Australian, 2 Visa 1 MasterCard). Person behind counter was saying declined, yet when shown the screen it was simply telling him to enter some details manually (presumably for international card). Of course cash is no good for hiring a car. Was a waste of time and energy.
Avis Car Rental is a Canadian Car rental agency based in Niagara Falls, Ontario. Avis Car Rental is located at 5127 Victoria Ave, Niagara Falls, ON L2E 4E4, Canada.
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