I picked up my reservation on July 16, at the location driving to Toronto. This vehicle was absolutely disgusting inside, smell of cigarettes was unbearable, dog hair all over the car including the roof inside of the car, food stock between all the seats, dirty tooth pick and dental floss in the door. The air on all the tires were low, I had to aired all the tires up. This car show not be rented and need professional cleaning.
Terrible customer service, said the customer service representatives did not know the policies. Gave us an extremely difficult time to change our car. Avoid at all costs.
This is a bad location to rent from. I recommend renting from airport only. This place is poorly managed. Had me make my own call to cancel a charge for rental.
They were first class all the way. They really help make my Canada experience a lot better. I was already have a great success but they help me with the minor inconvenience. I had to rent my car for three more days and they directed me to the right place.
They are blaming me for damages that I did not cause to their vehicle. 3 months later they send me a repair bill and claim that I have damaged the vehicle when I did not. I would be extremely cautious when renting a vehicle from these people. When the guy looked over the vehicle before we took it he said not to worry about any of the scratches or dents on the bumper but he did not write any of those damages down.
I had to wait for 10-15 minutes as they said the card was not ready. Moreover they charged me $12 extra for 1 gallon of oil though I returned full tank. Later they credited the amount once called them. Overall experience was not bad. The car was good.
Broke down with a flat tire outside St Catherine's at 5 in the morning, heading to NYC. Was directed to this location and couldn't be more happy: lovely lady got me another (bigger) car when they opened at 8am with no fuss. This is what good customer service should be all the time!
Budget Car Rental is a Canadian Car rental agency based in Niagara Falls, Ontario. Budget Car Rental is located at 5127 Victoria Ave, Niagara Falls, ON L2E 4E4, Canada.
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