We attended the waterpark portion and it was the first day of the new hours we had 5 hours of total time and spent 4 hours there. It was a great place and we would stay at the hotel next time. Our concern was they had limited staff and that caused them to rotate the open and closed time on the toddler section the main water slides. That was really upsetting with kids age 3 4 and 7. The food was great prices were great. Staff amazing and really showed interest and had a laugh.
Josh at check-in was very helpful and friendly he lined up a visit for the wife at spa. He is a 5 star team member. Amanda at the oasis grill at the water park is another 5 star member she was super friendly and helpful as well. Both these people went well beyond the normal and gave service with a smile. The wife said the girls at spa were very nice as well. Your hotel is a great place to go. I know it's hard to stay on top of things our only hangup was we missed our housekeeping and had to ask for clean towels. I saw a maid in the hall and she was happy to help out. She checked her list and our room was not on it. No big deal. It all worked out fine. Thanks for great holiday.
The room was very nice and clean, staff was friendly. I was shocked to learn I had to pay over $45 for parking for 2 nights. It's common however at Niagara hotels, even though it's ridiculous!!!! The waterpark was great for my 4 year old, he loved the arcade and the pizza. Would recommend the stay. Park at the Fresco next door save some money.
Lovely resort. They even upgraded our room for free which was really nice. The water park wasn't too busy which made it a lot more fun. The only thing I would have to say though is that l asked if we could pay extra and extend our stay in the roomuntil 3 pm (since I had a one year old and my senior parents with me) but they didn't accept saying that they were fully booked. I asked another agent and he said yes they could offer us a room for the night but when I said I would only need it till 3 he said he couldn't even though I offered to pay extra and check in was not until 4! I didn't really insist because I didn't want to ruin the nice time that we had but kept wondering how could they offer us the room for the night but not till 3 if they were sold out!
Great wedding reception and dinner. Nice facilities with clean bathrooms. Took a walk around the facilities and they were clean and the staff was friendly. Dinner for the reception was good. So hopefully it was catered through the hotel. Bar services were good and staff were helpful. I would definitely consider using this facility if I had a company event or training. Thanks for the good evening.
Americana Conference Resort Spa & Waterpark is a Canadian Spa based in Niagara Falls, Ontario. Americana Conference Resort Spa & Waterpark is located at 8444 Lundy's Ln, Niagara Falls, ON L2H 1H4, Canada.
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