My hot stone massage was amazing!! I'd recommend it for sure. The spa itself is very tiny and in the creepyish basement of the hotel, but Virginia was very friendly and the services were wonderful! (Massage and body scrub)
Went here for a couples massage with my bf. The massages were very thorough and relaxing. Only downfall is there are no showers to rid of all the oil on your body. Price is great compared to other competitors in the area. Would come here again!
Best facial ever! Mrs Loo is very professional and knowledgeable in terms of products and treatments. I have very sensitive skin, most of the face products I get irritation right away, but I absolutely love the product she applied on me named Yonka, very soft and hydrated. Aslo, she does excellent massage on my face and neck right to the pressure point. My skin felt totally refresh after the facial. Mrs Loo even taught me some home skin care tips. 5 stars Spa! Can't wait to try the body treatment and massage soon!
I went to Sweet Escape for the first time with my gf few months back. We both got facials and we were thoroughly satisfied.So we went for the second time during the long weekend, and I got a RMT deep tissue massage and my gf got a different Yonka facial. Unlike last time, where Virginia asked us every so often throughout the massage to check that nothing was itching or irritating, and just making sure everything was going well. Not only that, before applying a different skin care, cream, or pack, she explained what was being administered and gave cautionary warnings (such as 'it might initially sting b/c of blah blah').This massage session, however, not a word was spoken from Virginia and the RMT. For me, it was my very first time getting a RMT massage, let alone a Deep Tissue Massage, so I did not know what to expect. For the first 20 minutes or so, I didn't particularly feel any stretching of my muscles, but more like RMT just gently rubbing them. Considering my inexperience, I thought this was normal, but after some time I asked if she can massage deeper/stronger and only then she started to apply more force. Prior to starting the massage, she asked me if I wanted any area focused, and I answered my right trapezius is very tight and needs focus. This was not taken into consideration, for practically every part of my body was equally taken care of (same amount of time spent per body part).Virginia, this time, didn't explain any products that were being applied nor did she explain any process that she will be doing. My gf complained later, that one of the process where she applied some sort of cream was irritating on her skin, but didn't know better if that was a normal thing or not, so assumed to be an ordinary reaction.Not only that, our massage started at 5:40pm and my massage was supposed to be 55 min, and my gf's facial 60 min. My massage, however, ended exactly at 6:25pm, and gf's facial at 6:30pm which would've been fine if we had started exactly at 5:30pm. We were not late to our appointment by any means (arrived at 5:20 pm, and waited in Lobby until 5:35pm where the previous customers came out of the room).When my RMT finished the massage, she casually washed her hands and walked out of the room. Again, she didn't even have the courtesy to say that we are done.To top it all off, my RMT Massage was $90 and my gf's facial was $75, but Virginia uses a manual calculator which she typed in 90 + 80 and applied tax which came to $192.10 CAD. At the time of payment I thought that was correct, and only found out she added the $5 when my gf informed me her massage was supposed to be $75. Also, she gave out an invoice for RMT (since some companies have insurance coverage), which I checked later when I got home and saw that the date she wrote was 2016. I admit this is likely a mistake but because of that if I want to submit this invoice for reimbursement, I would have to request another one (she filled in the details in pen, not electronically). This caused a huge inconvenience as well.Please be mindful of these facts before you go in for a massage at this place!EDIT: Virginia contacted me, asked me about details, refunded me half the portion, and apologized. Good to see that she actively read the reviews and trying to rectify the situation. Much appreciated.(Stars edit: 1 -> 5)
Virginia and Diane were exceptional! Never had a full body massage like the one experienced. Felt completely rejuvenated after and my skin was glowing after the facial. Highly recommended as the spas closer to or at the falls were charging much higher fees.
Sweet Escape Body & Beauty Spa is a Canadian Spa based in Niagara Falls, Ontario. Sweet Escape Body & Beauty Spa is located at 7373 Niagara Square Dr, Niagara Falls, ON L2E 6S5, Canada.
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